The BEST HEALTHCARE EXPERIENCE™:
A Strategic Advantage
We believe that creating the Best Healthcare Experience™ has positive effects throughout the healthcare organization. Unlike any other voice of the patient survey, our BHE™ patient survey methodology provides a clear roadmap to develop the Best Healthcare Experience™ for your patients. Xperience not only exists to measure and improve the patient experience, but to provide clear direction in creating the Best Healthcare Experience™ for your patients. The benefits include:
• Performance ratings on key patient experience attributes;
• An overall patient experience performance metric;
• Measurement of importance relative to overall satisfaction of each patient experience attribute;
• Assessment of both overall performance and attribute-specific performance;
• A clear understanding of the areas to improve in creating the Best Healthcare Experience™.